All orders received before 3:00PM are dispatched on the same day.

We are located in Wollongong, NSW and given your location you may receive the order by the next day, but if you must have the order by the next day then we suggest you select our premium freight service "TNT Overnight", this will ensure that you receive the order by the next day if the product is in stock.

Out of stock products can generally be dispatched within 7 days.

You order will be packaged in a plain brown box or freight satchel with no markings identifing the contents or Spy City as the sender / dispatcher.

If you use a credit card to purchase products from our ONLINE STORE, then "SECURITY & SURVEILLANCE SOLUTIONS" will appear on your statement.
If this is an issue for you, then we suggest you select "INSTORE" as the payment method and then send us a cheque, money order or use a internet Bank transfer.
Our posting / banking details will be shown when you complete the shopping cart.

Sorry, for the moment our business is 100% internet based.

We have a mail / fax order form located on our home page, which you print, complete & send back to us along with your payment.
We accept Bank Transfer & Money order for these orders & the payment instructions are located on the form.

Yes, we can dispatch your order to your P.o Box as long as it is located within Australia.
Please select Express Post as your delivery option when ordering.

Yes, you can call our team of specialised staff during business hours who can assist with any product related question, alturnatively you can send us a message through our contact page.

We screen ALL Orders for fraud and you would have received a message from us asking for more personal information or credit card verification because the information you have previously provided was limited or the information you have provided conflicts with our normal credit card security checks.
We reserve the right to hold an order until we are satisfied that the order is genuine.
If you fail to provide us with the information we request in a timely manner, then your order dispatch may be delayed or cancelled.

We can certainly assist you with any techincal issues you may be experincing, please call our office during business hours.

Yes, all our products are legal to purchase, however the law determines how they lawfully used.
Each country & state have their own unique legistlation which outlines lawful use.

There are two ways you can place an order:

1. Use our online store and generate an order by adding products to your cart and selecting "INSTORE" for the payment method when your ready to exit.
This will generate an invoice which will be emailed to you, Payment is not required at this stage.
You can then generate your internal Purchase Order and then email or fax it to us.

2. You can contact us by email or phone and request an invoice.

Yes, our prices include GST.