SPY CITY Return Policy
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, we will offer you an exchange / credit voucher or refund provided that:
If these requirements are not satisfied Spy City Australia reserves the right not to offer an exchange voucher or refund for change of mind returns.
All "Change of Mind" refund approvals will attract a 20% adminstration fee, otherwise a exchange / credit voucher will be issued.
Freight Cost's are NON-refundable & are not included in the exchange / credit notes.
Goods on which a change of mind return is not available:
Spy City Australia will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
Cancellations
Spy City Australia will accept order cancellations ONLY if the request has been received within 4 hours of order placement & only if the order has not begun been processed by our staff.
eg: Dispatched orders, products ordered for out of stock items.
Order cancellations will attract a 20% cancellation fee.
Payment surcharges are not refundalbe.
Other returns
Spy City Australia will accept product returns and provide you with an exchange voucher, refund or repair where:
Please note, in the case of some electrical and electronic products (see definition below), Spy City Australia may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample then we will offer a repair, exchange voucher or refund.
If you cannot present your Spy City receipt or other acceptable proof of purchase Spy City reserves the right not to offer a refund or exchange.
In the case of some electrical and electronic products, Spy City Australia will be happy to refer you to the manufacturer's customer service hotline for assistance with operating difficulties or product repairs.
The manufacturer's customer hotline number should be included with the information supplied with your product.
Where you seek a refund for any item that was purchased as part of a 'deal', Spy City Australia may refund the price in accordance with deal eligibility.
No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
Operating difficulties
If you are experiencing operating difficulties with one of our products then we recommend you first contact the manufacturer's customer hotline before returning the product to us.
Many operating difficulties can be quickly solved with the right advice.
The manufacturer's customer hotline number should be included with the information supplied with your product.
Spy City Australia reserves the right to:
Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please note:
Return Authorisation
All returns must be authorised by a staff member of Spy City, please call us and obtain a "RAN" return authorisation number.
Please clearly mark return with RAN and address return to:
Returns
c/o Spy City
P.o Box 105
Woonona 2517
NSW, Australia
Any returns received without an RAN will be sent back to the sender.