VERY IMPORTANT INFORMATION
Please read following material carefully!
Shipping Policy & Notice
You can trust that we will process your order quickly and also package it well, so it may reach you on time & in good order, but we accept no liability for lost or damaged parcels.
Any & all liability transfers to you, once we have forwarded the shipper & tracking details to you by email, in the event of a lost or damaged consignment, the receiver must forward all claims to the freight company.
Please ensure that someone is available to sign & accept the parcel at your nominated address, deliveries are scheduled for 1 attempt only, then sent to the closet depot point.
If the 1st deliver attempt is unsuccessful then you will then need to make your own arrangements for the parcel pick-up or redelivery with the shipping company, further cost's may be incurred.
We dispatch using the shipping method of your choice which is made during the checkout phase when ordering products from our site, though we reserve the right to change the shipping method as best suited.
When you place an order, our system will estimate the delivery charges based your preferred shipping method selected, your shipment destination & by the total weight amount of your order.
GST is included in all freight charges.
Your Shipping / Freight choices are as follows:
Express Post eParcel
Orders need to be received by 4:00pm for same day dispatch.
1 - 2 days Delivery East Coast
3 - 5 days Delivery West Coast
TNT Overnight Express
Orders need to be received by 2:30pm for same day dispatch.
1 day Delivery East Coast
2 days Delivery West Coast
EMS Courier International (Global)
Orders need to be received by 4.00pm for same day dispatch
3 - 14 Days depending on destination point
Free shipping applies to all orders totaling over $500.00 AUD (within Australia only), Spy City will decide the best shipping method.
Lost or Damaged Parcels
In the event of a lost or damaged consignment, the receiver must make all the enquirers with the freight company for a claim.
SPY CITY operates between 9.00am & 5.00pm weekdays, orders are dispatched immediately if the products are in stock, if the product is not is stock then they may be a 7 day lead time delay.
Spy City Shop Store Delivers to:
- AUSTRALIA & NEW ZEALAND
SYDNEY, CANBERRA, MELBOURNE, HOBART, ADELAIDE, PERTH, DARWIN, BRISBANE & WELLINGTON .